The Insiders

Every moment of your stay in Hanoi is an invitation to discover the city's timeless charm and vibrant local spirit. Our team of Insiders is dedicated to transforming each experience into something truly memorable - through thoughtful, personal connections that reveal the heart of the capital.

With their in-depth knowledge and genuine passion for the city, our Insiders go beyond the expected - offering curated recommendations from tucked-away cafés in the Old Quarter to authentic cultural encounters, or even the perfect route for an early morning jog around Hoan Kiem Lake.

Through warm, one-on-one conversations, our Insiders are here to help you uncover the true essence of Hanoi - rich in culture, layered in history, and unforgettable in every detail.

Meet Our Insiders

Mr. Quyen Pham

• Sunset Bar Supervisor
• Your go-to guide for city attractions, local gems, and vibrant cultural activities

Mr. Yana Ha Thai Duong

• Club Attendant
• Culinary explorer with a passion for introducing guests to exceptional flavours

Ms. Thu Huong Tran

• Guest Relations Officer
• Specialist in photogenic check-in spots

Ms. Nguyet Anh Nguyen

• Waitress – Café du Lac Restaurant
• Passionate about beauty, wellness, and fitness-focused guest experiences

Mr. Duy Anh Doan

• Front Desk Agent
• Expert in curated dining recommendations across all ranges

Ms. Thu Hang Nguyen

• Front Desk Agent
• Skilled in dining recommendations and connecting guests with authentic local experiences