At InterContinental Hanoi Westlake, we are proud to host exceptional meetings and events marked by professionalism, attention to detail, and personalised service.
But don't just take our word for it - discover what our guests have to say about their time with us!
Dear Hotel Manager,
My name is Ha Ong, and I had the pleasure of serving as the speaker for the Dining Etiquette workshop held at your hotel on the evening of Saturday, 26 July 2025.
I would like to extend my sincere thanks for the thoughtful service and warm-hearted support provided by Mr. Duc Anh - Event Service Executive, Ms. Han Hoa, and the entire banquet and kitchen team. Their professionalism and dedication greatly contributed to the success of the event, for which I received wonderful feedback from our guests.
Once again, I am truly grateful for your support. With such hospitable staff and heartfelt service, I wish InterContinental Hanoi Westlake continued success and well-deserved recognition.
Warm regards,
Ha Ong (Ms.)
Founder, K Dining Etiquette
Dear Ms Mai,
On behalf of Xin Chao DMC and Hetero I want to take a moment to sincerely thank you for the outstanding work you've done on our event last week, your warmest welcome, nice rooms, excellent food truly made a difference.
Mr Nam, special thank to your efforts not only met our expectations but exceeded them, I always feel reliable to call you when I had changes even it was late at night, your suggestion that made my job so much easier , it made your hotel different in comparison with nearby hotel and absolutely I will come back soon with new group
Thank you again for your hard work and professionalism.
Thanks and Best Regards!
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TRANG NGUYEN
XIN CHAO DMC TRAVEL CO., LTD
Dear Joseph Zitnik,
I am writing on behalf of the organizing Team to extend our deepest gratitude for the exceptional service and professionalism provided by your team during our recent 4-day corporate event held at InterContinental West Lake.
From the moment our team arrived, it was clear that every detail had been meticulously planned and executed with care. The hospitality and courtesy shown by your personnel-at every level-were nothing short of outstanding. Every request was met with promptness, warmth, and a genuine desire to make our event a success.
The seamless coordination, high standards of cleanliness, top-notch catering, and well-equipped meeting facilities created an environment that was not only comfortable but conducive to productivity and collaboration. We particularly appreciated the flexibility and grace under pressure displayed by your staff, even with last-minute adjustments and varying needs throughout the event.
A special thanks to Nguyen Duc Anh from sales department whom support was indeed exceptional and essential even with remote virtual multiple requests.
Please also extend our sincere thanks to all team members involved, including those working behind the scenes. Their dedication, attention to detail, and consistently positive attitudes made a significant impact and did not go unnoticed.
Our entire team was thoroughly impressed, and we have received overwhelmingly positive feedback from our attendees. It is a rare pleasure to partner with a venue that exemplifies true professionalism and hospitality at every turn.
Thank you once again for your extraordinary support.
Regards,
May Atif | Senior Learning and Leadership Development Manager | MEA
Emerson Automation Solutions| PO Box 17034 | Dubai | UAE
